AI, automation, and risk operations that move the numbers
I build and lead the systems that turn manual risk operations into measurable results — chargeback recovery, AI/RPA implementation, and fraud prevention. Here's where I create the most impact, how I work, and what I've delivered.
The areas where I do my best work.
I turn manual processes into intelligent automation — spotting the opportunities, selecting tools, and managing implementation end-to-end. At Super.com this drove $5M+/year in recovery and cut analyst workload by 6+ hours a day.
Raising win rates and recovering lost revenue. I took dispute operations from 38% to 68% win rates while scaling volume 15×.
Designing fraud prevention that catches sophisticated attacks while minimising false positives. At Hopper I helped uncover a coordinated fraud ring and prevent $200K+ in losses.
Leading complex cross-functional initiatives from planning to execution. Structure, accountability, and results on the initiatives that matter most.
Identify inefficiencies, eliminate bottlenecks, and build scalable operations. Save thousands of hours annually through intelligent process design.
Leading and growing analyst teams — hiring, KPIs and OKRs, and building the tools and SOPs that let operations scale beyond any one person.
My approach to any problem worth solving.
I start close to the data and the operational reality — what's actually breaking, where revenue leaks, and what the team needs.
Find the highest-leverage opportunities and size the impact before building anything.
Prototype, measure, iterate. I bias toward shipping and proving it with real numbers.
Track impact against clear OKRs, refine what works, and scale it across the org.
Impact from my work at Super.com and Hopper.
If you're building out risk, fraud, or operations and need someone who turns ambiguity into measurable results, I'd love to talk.