Professional Experience
Project Manager
- Project manager for SaaS, robotic process automation, and AI tool implementation within risk operations, simultaneously operationalizing SaaS, RPA, and AI projects to automate key processes, saving thousands in employee hours, resulting in US$7+ million in combined savings, revenue recovery, profit contribution.
- Expanded Super.com's dispute operations from processing 4,500 annual chargebacks to more than 66,000 in 2025, winning more than 68% of all disputes, recovering $6.8+ million in lost revenue in 2025.
- Chargebacks team lead with 3 direct reports, responsible for chargeback KPI's/OKR's, hiring (2 FT and 2 interns), merchant account ID health, policies, reporting, and workload management.
- Led integration of AI solutions into Super.com's chargeback processes, reducing analyst workload by 6 hr+/day/analyst, increasing win rates on automated disputes by 20%, driving US$5+ million/year in revenue recovery.
- Responsible for several quarterly/multi-quarter OKRs ranging from change management to SaaS integration, with a 80% target success rate, resulting in USD$500,000 in savings.
Chargeback Analyst & Support Agent
- Lead analyst identifying & disputing illegitimate chargebacks stemming from friendly - as well as true - fraud.
- Increased win rate from 38% to 51% by integrating Google Apps Script automation coupled with developing templates decreasing manual input/processing time for chargeback disputes.
- Assisted Fraud Prevention Team in identifying and combating platform fraud related to an automated fraud ring based out of Southeast Asia preventing over USD$200,000 in attempted fraud in 2022.
- Developed automated, internal self-service tools for customer service agents using Google BigQuery, SQL, and Google Sheets thereby reducing the number of outside requests on chargeback department resources and decreasing response times for customer service agents by 24 hours.
Intelligence Analyst - Iran
- Non-Commissioned Officer in Charge of operations, overseeing deployment readiness scheduling operations.
- Processed 600+ minutes of raw intelligence, producing 3 high-priority reports for national-level policymakers.
- Lead operator flying over 30 combat intelligence collection missions, writing and contributing to 100+ intelligence reports and providing initial peer review of team members' intelligence products.
- Oversaw the reduction of squadron training backlog by 25%; reduced appointment cancellation rates by 40%.
Education & Certifications
Master of Science in Political Science
December 2018
Bachelor of Arts in International Relations
April 2012
Associate in Intelligence Technology
April 2017
Associate of Arts in Persian
April 2018
Professional Development Certificate in Data Analytics for Business
December 2021
Google Data Analytics Professional Certificate
December 2021
Google Project Management Certificate
June 2024
Google AI Essentials Certificate
August 2025
Key Skills
Languages
Persian Farsi • Afghan Dari • French • Basic SQL
Technologies
Luminai • Automat • Stripe • Braintree • Adyen • Sift • Riskified • Ethoca • Verifi • PayPal • Justt AI • Chargeblast • Checkout.com • Pagos • Notion • Confluence • Jira • monday.com
Other Qualifications
Former TS/SCI Clearance • Agile Project Management • RC-135 Cryptologic Operator Qualification • Airborne Cryptologic Language Analyst Qualification - Farsi
Awards & Recognition
Air Force Commendation Medal - Meritorious Service
Air Force Good Conduct Medal - Oak Leaf Cluster
Airman Leadership School Graduate