🤖
AI-Powered Chargeback Automation
🏢 Super.com
📅 2023-2024
Led the integration of AI solutions into Super.com's chargeback dispute processes, automating evidence collection, response generation, and submission workflows.
📊 Impact & Results
- Reduced analyst workload by 6+ hours per day per analyst
- Increased automated dispute win rates by 20%
- Drove $5M+ annual revenue recovery
- Scaled operations from 4,500 to 66,000 disputes annually
AI/ML
Luminai
Stripe
Python
⚙️
RPA Implementation for Risk Operations
🏢 Super.com
📅 2023-Present
Designed and deployed robotic process automation solutions to streamline repetitive tasks across risk and fraud operations teams.
📊 Impact & Results
- Saved thousands of employee hours annually
- Contributing to $7M+ combined savings
- Achieved 80% OKR success rate across quarters
- Reduced manual data entry by 90%
RPA
Automat
Google Apps Script
APIs
🛡️
Automated Fraud Ring Detection
🏢 Hopper
📅 2022
Identified patterns and built automated detection tools to combat an organized fraud ring targeting Hopper's OTA platform from Southeast Asia.
📊 Impact & Results
- Prevented $200,000+ in attempted fraud
- Reduced fraud investigation time by 60%
- Created reusable detection templates
- Collaborated with Fraud Prevention team for platform-wide improvements
BigQuery
SQL
Data Analysis
Pattern Recognition
🔧
Self-Service Analytics Platform
🏢 Hopper
📅 2020-2021
Developed automated, internal self-service tools for customer service agents using Google BigQuery, SQL, and Sheets to reduce dependency on specialized teams.
📊 Impact & Results
- Decreased response times by 24 hours
- Reduced outside requests to chargeback team by 70%
- Empowered 100+ CS agents with self-serve data access
- Created reusable query templates
Google BigQuery
SQL
Google Sheets
Apps Script