Real-world implementations of AI, automation, and process optimisation that delivered measurable business impact.
AI-Powered Chargeback Automation
Super.com2023–2024
Led the integration of AI solutions into Super.com's chargeback dispute processes, automating evidence collection, response generation, and submission workflows.
Impact & Results
Reduced analyst workload by 6+ hours/day/analyst
Increased automated dispute win rates by 20%
Drove $5M+ annual revenue recovery
Scaled operations from 4,500 to 66,000 disputes/yr
AI/MLLuminaiStripePython
RPA Implementation for Risk Operations
Super.com2023–Present
Designed and deployed robotic process automation solutions to streamline repetitive tasks across risk and fraud operations teams.
Impact & Results
Saved thousands of employee hours annually
Contributing to $7M+ combined savings
80% OKR success rate across quarters
Reduced manual data entry by 90%
RPAAutomatGoogle Apps ScriptAPIs
Automated Fraud Ring Detection
Hopper2022
Identified patterns and built automated detection tools to combat an organised fraud ring targeting Hopper's OTA platform from Southeast Asia.
Impact & Results
Prevented $200,000+ in attempted fraud
Reduced fraud investigation time by 60%
Created reusable detection templates
Collaborated with Fraud Prevention for platform-wide improvements
BigQuerySQLData AnalysisPattern Recognition
Self-Service Analytics Platform
Hopper2020–2021
Developed automated internal self-service tools for customer service agents using BigQuery, SQL, and Google Sheets to reduce dependency on specialised teams.
Impact & Results
Decreased response times by 24 hours
Reduced outside requests to chargeback team by 70%
Empowered 100+ CS agents with self-serve data access